Category: Regulation

Miscellaneous Water Charges 2025-26

Statement on our 2025-26 charges for non-household customers.

A summary of the key insights from our customer research during the Water Efficiency in Faith and Diverse Communities Project including our approaches, guiding principles and wider learnings.

An evaluation into the possible water savings achieved during the Water Efficiency in Faith and Diverse Communities Project from environmental consultants Artesia.

A post-expert review of our Young Innovators' Panel focus on deepening understanding of how South Asian/Indian subcontinent cultures use water from environmental management consultants, Blue Marble.

A qualitative research report from an independent research company called Explain, carried out to better understand the most effective ways to communicate with people from different faith communities regarding their water use and water saving.