We aim to provide an excellent service for you, but sometimes things can go wrong. We take complaints very seriously, so if you are not happy with our service we will do our best to put things right.
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Our Customer Promise covers the terms of the statutory Guaranteed Standards Scheme and sets out our additional customer service promises
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Information about meters, including how to read them
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Our policy on charging and the scale of charges payable within the year
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Responsibility for water pipes
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A breakdown of the water services we provide
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