SSC07 Customer engagement strategy and key insights
Our strategy for customer engagement and key insights taken from this engagement.
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Our strategy for customer engagement and key insights taken from this engagement.
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Final report
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Findings from our quantitative research with customers on our draft plan – published September 2023
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Report outlining approach and supporting materials used in the Themes 2 and 1 and 3 research studies – published May 2022
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Report covering findings from quantitative research of customer preferences rankings into service level resilience, environmental ambition, universal metering and leakage ambition – published April 2022
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Report covering findings the main barriers and motivators to supporting large water user businesses to save water - published March 2022
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